outstanding support makes everything better
When backing up your computer goes right
These days, when everyone has can affordably back up their computer, it might seem hard to choose which company to use. In these situations, I always pick the people with the best customer service, and let me tell you: the support I received from SkyVault360 is the single best service I've ever gotten from a company. No more talking to someone you can barely understand, and who definitely doesn't understand you. No more submitting a contact form, and then waiting three weeks to hear back. No more being put on hold for 45 minutes, then your call being dropped.
If you're like me you're getting sick of "customer service" these days. With companies cutting costs, the first thing that suffers is the support you can get from them. The people you talk to don't know your story and they don't know what's happening with your account. They can't help get things done. That's why the service at SkyVault360 is a breath of fresh air that I didn't know I needed. I was overwhelmed at how personalized it was.
The first thing to know about this company is that the way they do service is COMPLETELY DIFFERENT than anything else I'd ever seen. I've talked to my fair share of customer service "specialists", but never the same one twice. Each time is a new adventure, explaining everything over again, trying to resolve the same issues. At SkyVault360, I was assigned to a Customer Support agent who was personally assigned to me. Any question I had, she answered. Any problems I ran into, she solved. Any information I needed, she gave me. It was a completely new look, a completely new design, and a completely amazing experience.
If you're like me and just want to get your questions answered quickly without any hassle, you should give these guys a shot. They get back to me, in writing, often within minutes instead of days. And it helps that the product is pretty neat, too - now I don't have to worry that I'll spill something on my computer or catch a virus. If my computer dies, I'll have my files back in minutes. What a relief to know that SkyVault360 has my back, and my backup!
About the author: The author was not compensated by SkyVault360 to write this review.